Shipping & Returns Policy
Shipping & Delivery Policy
Fast, Reliable & Made for Busy Parents
At Amoroy, we know how exciting it is to receive something special for your little one — and we do our best to make sure your order arrives quickly and safely. Here’s everything you need to know about how we ship your items.
1. Standard Shipping
Delivery usually takes 3–7 business days after your order has been confirmed and dispatched within the EU.
Shipping to the US is currently halted, and we will inform our US clients as soon as shipping is resumed.
UK: Deliveries typically take 4–10 business days.
If an item needs a little more time, we’ll let you know right away with an updated delivery date.
2. Express Shipping
Need your order sooner?
At the moment we do NOT offer Express Shipping but are in the process of offering this option.
3. International Deliveries
We ship to families around the world!
Delivery times and costs may vary depending on your location.
Simply enter your address at checkout to view the exact details for your destination.
4. Tracking Your Order
Once your order leaves our warehouse, you’ll receive an email with a tracking link so you can follow your package every step of the way — from our hands to yours.
5. Delivery Updates
Sometimes delays can happen due to weather, holidays, or courier issues. If that occurs, we’ll keep you informed and make sure your order still gets to you as quickly as possible.
6. Address & Acceptance
Please make sure your delivery address is correct before confirming your order.
If you’re not at home when your package arrives, the courier will leave a note with instructions for redelivery or pickup.
Have a question about your order? Our friendly support team is always happy to help — just reach out via email or chat anytime.
Returns & Refunds Policy
Easy, Caring & Stress-Free for Parents
At Amoroy, your satisfaction means everything to us. If something isn’t quite right, we’ll help you return or exchange your item quickly and easily.
Exchanges and Returns
We accept exchanges and returns, but can only process a return if:
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The product is returned within 14 days from the original order date.
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The product is unused, undamaged, and retains all original tags and packaging.
If you need to return an item, please contact us via email, and we will provide you with a return shipping label. When contacting us, include your order number and specify whether you would like a return or an exchange.
How we handle exchanges and returns
Once the returned item has been received at our or our partner’s warehouse, and it meets the return conditions, we will either send your replacement item or process your refund. Refunds are usually completed within 3–7 business days.
Shipping fees for returns and exchanges
Please note that returns and exchanges are subject to a shipping fee corresponding to our standard shipping rates, approximately EUR 6.99, depending on the product.
If you have any questions, please contact us through our contact form or email us directly at:
📧 support@amoroy.com
Important Details
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Items must be unused, unworn, and in their original condition, including packaging and tags.
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Refunds are usually completed between 3-7 business days after we receive your returned item.
We’re Here for You
We understand how busy life can be with little ones — that’s why we’ve made our return process simple and parent-friendly.
If you have any questions or need a hand, please reach out to our Amoroy Care Team — we’ll take care of everything for you.
Thank you for trusting Amoroy — where every order is packed with love and delivered with care. 💛