FAQ
Have questions? We've got answers!
Orders
Orders are typically processed within 1–2 business days before shipping. We’ll notify you via email once your order has been dispatched.
If your order hasn’t arrived within the estimated delivery time, check your tracking link for updates or contact our support team — we’ll help locate your package right away.
Yes, if your order hasn’t been shipped yet, you can cancel or make changes. Please contact us as soon as possible — once the item has been dispatched, changes are no longer possible.
No, you can check out as a guest. However, creating an account makes it easier to track orders, manage returns, and receive exclusive offers.
Shipping & Returns
Yes! Amoroy ships worldwide, and standard shipping is free on all orders. Delivery times may vary slightly depending on your location.
Please contact us within 14 days of delivery and include photos of the issue. We’ll quickly arrange a replacement or refund — no hassle, no stress.
Most orders arrive within 3–8 business days after dispatch. If there’s ever a delay, we’ll notify you right away and keep you updated every step of the way.
Of course! You can return or exchange your order within 14 days of delivery as long as the product is unused and in its original packaging. Personalized or custom items can’t be returned, but if there’s an issue, please contact us — we’ll make it right.
Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow your parcel’s journey until it reaches your door.
Our Products
Absolutely. Every product we sell is carefully chosen to meet strict safety standards. We work only with trusted suppliers who prioritize child-safe materials, quality craftsmanship, and sustainable production.
Yes! Many of our items are inspired by Montessori principles, encouraging children to explore, build confidence, and develop fine motor skills through play. Our products are designed to support creativity, independence, and sensory learning in a fun, natural way.
We care deeply about the planet our children will grow up in. That’s why many of our items are crafted from sustainably sourced wood and eco-friendly fabrics, produced ethically in partnership with trusted suppliers who share our values.
Didn't find your answer?
Don't hesitate to reach out with any questions